Online Flower Delivery Terms for Bloomsbury Florist

Terms & Conditions for Bloomsbury Florist Online Flower Delivery

Welcome to Bloomsbury Florist. These Terms and Conditions govern your use of our website and the purchase of products and services (specifically, flower delivery) from us. Whether you are purchasing for yourself or sending flowers to another recipient in Bloomsbury or the surrounding areas, you agree to comply with and be bound by these terms. Please read them thoroughly before placing your order.

1. Scope and Applicability

These terms apply to all customers ordering from Bloomsbury Florist through our website for delivery in Bloomsbury and the surrounding areas. By placing an order, you confirm that you have the legal capacity to enter into a binding contract in accordance with UK law.

2. Order Process

2.1 Product Selection
You may browse our online catalogue and select your chosen products by adding them to your shopping cart. Each product page provides a description, image, and price. Please note that, due to the perishable and seasonal nature of flowers, actual bouquets may differ slightly from images shown.

2.2 Placing an Order
After you have selected your items, you may proceed to checkout. You will need to provide accurate delivery information, recipient details, and an optional message for the recipient. Before completing your order, you will have an opportunity to review your selection and enter payment information.

2.3 Order Confirmation
Once you place your order and payment is processed, you will receive an on-screen acknowledgment and a confirmation message. This confirmation means we have received your order, but it does not constitute acceptance. We reserve the right to reject or cancel orders at our sole discretion (see 'Cancellations and Changes').

2.4 Order Acceptance
Order acceptance takes place when your order is dispatched for delivery. At this point, a binding contract between you and Bloomsbury Florist is formed.

3. Prices and Payment

3.1 Prices
All prices on our website are in British Pounds Sterling (£) and include VAT, where applicable. Delivery charges—if any—will be shown separately before you confirm your order. We reserve the right to update prices at any time without notice; however, prices will not change for orders already confirmed.

3.2 Payment Methods
We accept payment by debit or credit card and other secure electronic payment methods as listed at checkout. Payment is required in full at the time of order. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is not authorised, we cannot process your order and are not liable for any delay or non-delivery.

4. Delivery

4.1 Delivery Areas
Our flower delivery service is available throughout Bloomsbury and neighbouring areas. Please check our delivery area information before placing your order.

4.2 Delivery Timing
We aim for prompt delivery on your selected date, but do not guarantee specific delivery times. Orders are delivered via our local team or trusted partners. During busy periods (such as Valentine's Day, Mother's Day, Christmas), please allow extra time for delivery. We endeavour to fulfil same-day orders when received before the cut-off time, which will be specified at checkout.

4.3 Delivery Instructions and Recipient Information
It is your responsibility to provide accurate and complete delivery details. If the recipient is unavailable, we may deliver to a neighbour, leave in a safe location, or attempt to reschedule. We are not liable for delayed or failed delivery due to incorrect or incomplete details provided by you.

4.4 Delivery Failure
Should we be unable to deliver your flowers due to issues beyond our control—such as incorrect address, access restrictions, or severe weather—we will attempt to contact you to resolve the issue. Additional delivery attempts may incur extra charges.

5. Floral Substitutions and Availability

While we strive to supply arrangements as shown, flowers are a natural product and some varieties are subject to seasonal availability. We reserve the right to substitute blooms with those of an equivalent or greater value and as close in style, colour, and quality as possible. We will always endeavour to maintain the overall design and value of your chosen arrangement.

6. Cancellations and Changes

6.1 Cancelling an Order
You may cancel or change your order provided we have not yet started processing or dispatching your flowers. To cancel, you must notify us as soon as possible after ordering. Refunds for cancelled orders will be processed back to the original payment method. Orders that have already been prepared, dispatched, or delivered cannot be amended or refunded.

6.2 Modifications
If you need to amend your delivery details or product selection, please contact us promptly. While we will do our best to accommodate requests, changes cannot always be guaranteed, especially for same-day or next-day delivery orders.

6.3 Right to Cancel by Bloomsbury Florist
We reserve the right to cancel any order at our discretion—if, for example, due to unavailability of product, errors in pricing, or if payment is not successfully processed. If we cancel, you will be informed as soon as possible and a refund will be issued.

7. Returns, Refunds & Complaints

7.1 Returns
Due to the perishable nature of flowers, we do not accept returns except where products are found to be defective or not as described.

7.2 Damaged or Faulty Goods
If you receive products that are damaged, wilted, or otherwise unsatisfactory, please contact us within 24 hours of delivery with details and (where possible) photographic evidence. We may offer a replacement, partial refund, or full refund at our discretion.

7.3 Complaints Procedure
We take customer service seriously and aim to resolve any issues promptly and satisfactorily. Any complaints should be raised within 48 hours of delivery.

8. Liability

8.1 Limitation of Liability
To the fullest extent permitted by law, Bloomsbury Florist shall not be liable for any indirect, consequential, or special loss or damage (including but not limited to loss of profit, data, or goodwill) arising from the use of our website, ordering process, or from late/non-delivery, except in cases of wilful misconduct or gross negligence. Our total liability for any order shall not exceed the amount paid for that order.

8.2 Force Majeure
We are not liable for any delay or failure to perform our obligations under these terms if such delay or failure arises from events beyond our reasonable control, including acts of God, war, epidemics or pandemics, natural disasters, transport disruptions, or any other force majeure event.

9. Intellectual Property

All website content, including but not limited to images, product descriptions, branding, and designs, are owned by or licensed to Bloomsbury Florist and are protected by copyright and trademark laws. Unauthorised use or reproduction is strictly prohibited.

10. Privacy & Data Protection

Your privacy is important to us. Delivery details and personal information are handled in accordance with our Privacy Policy and in line with UK data protection laws (GDPR). We do not sell or share your personal information with third parties, except as necessary to fulfil your order.

11. Amendments to the Terms

Bloomsbury Florist reserves the right to amend these Terms and Conditions from time to time. Updated terms will be posted on our website. Your continued use of our website and services implies acceptance of any modifications.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed under the laws of England and Wales. Any disputes arising from or related to these terms, or the use of our services, will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General Provisions

13.1 Severability
If any provision of these terms is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in force.

13.2 Assignment
You may not assign, transfer, or subcontract any right or obligation under these terms without our prior written consent. Bloomsbury Florist may assign these terms and any rights or obligations at any time without notice.

13.3 Entire Agreement
These terms constitute the entire agreement between you and Bloomsbury Florist regarding your use of our online flower delivery service.

14. Additional Notes

Bloomsbury Florist is proud to serve customers throughout Bloomsbury and neighbouring areas, offering fresh, high-quality flowers delivered with care. These Terms & Conditions apply to all online flower delivery orders within our service area. If you require clarification on any point, please consult our customer service team prior to ordering.

Thank you for choosing Bloomsbury Florist. We look forward to brightening your special moments with our flowers and service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bloomsbury , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bloomsbury .

For assistance with orders, returns or account queries, please fill out the Contact Us form.