Returns, Refunds and Customer Complaints Policy
Our Promise: Fresh Flowers Guaranteed in Bloomsbury
At Bloomsbury Florist, we take immense pride in being your trusted local florist, dedicated to serving homes, businesses, and institutions throughout the Bloomsbury area. We are committed to offering the freshest flowers—hand-arranged and delivered with care. Our Fresh Flowers Guarantee ensures that each bouquet brings beauty and joy from the moment it arrives at your door.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged, wilted, or not as you expected, please notify us as soon as possible on the day of delivery. To help us resolve your concern swiftly, kindly provide clear photos of the bouquet as received. Rest assured, we will always make things right for our Bloomsbury community by assessing the situation promptly and fairly.
Freshness Window
We guarantee that every arrangement and bouquet from Bloomsbury Florist will remain fresh for a minimum of five days from delivery, provided they are cared for according to our recommended guidelines, which are included with each order. If your flowers lose their vibrancy or wilt within this freshness window, reach out to us with a photo and order details. We’ll do everything possible to restore your confidence in our flowers and service.
Refunds and Replacements
If you experience any issue with your order, we offer two flexible remedies tailored to your needs:
- Replacement: We can arrange for a complimentary bouquet to be delivered at your preferred time, ensuring you and your recipient enjoy the full beauty and impact of your original choice.
- Refund: Where suitable, we will issue a full or partial refund to the original payment method, depending on the circumstances.
Please contact us within 48 hours of delivery to allow us to provide the swiftest resolution. Your feedback helps us maintain excellence as a Bloomsbury florist cherished by the local community.
Complaints Process
Your experience matters deeply to us. If you are dissatisfied with any aspect of your order or service, we encourage you to raise your concern directly with our customer care team. Here’s how our complaints process works:
- Contact our team with details of your order and a description of your issue. If relevant, include photographs.
- We pledge to respond within one working day to acknowledge your concern and clarify any necessary information.
- Our florists will review the case and offer a solution tailored to your specific situation, whether it’s a replacement, refund, or another appropriate remedy.
- We value every comment and use your insights to further improve our standards and service for all of Bloomsbury.
Trusted Local Service
Bloomsbury Florist is proud to be an independent, reliable flower shop rooted in the heart of Bloomsbury. We serve households, offices, and organisations across the neighbourhood, delivering only the freshest flowers with outstanding customer service and satisfaction. Your trust inspires us to uphold the highest standards in everything we do.
If you have further questions about our returns and refunds policy, or wish to share feedback about your experience, we welcome your contact. Thank you for choosing Bloomsbury Florist—the local name you can rely on for quality and care.
